Crazy kicks shoes return policy

Frequently asked questions

Return Policy

We want you to be 100% satisfied with your "Crazy Kicks." If your new shoes aren't the perfect fit, here is how we handle returns:

30-Day Window: You can return or exchange most purchases within 30 days of delivery.

Condition: Items must be in their original condition—unworn, unwashed, and with all original tags and packaging intact.

Hygiene Items: For health reasons, items like underwear or period-specific apparel cannot be returned unless they are defective.

Delivery Policy

We strive to get your kicks to your door as quickly and reliably as possible.

Express Delivery

• ₱499 via (Lalamove,Grab) same day delivery *Metro Manila Area only

• Free for orders of worth ₱8,000 +

• Free Delivery for 3 Purchased product *Metro Manila area only via (lalamove, Grab and LBC or J&T Express)

• Rates may varies due to Oil Price Hike

• Generally arrives in 2-4 business days *Provincial area via LBC

• For Fast and smooth delivery i personally recommend J&T Express

Standard Delivery

• ₱399 via (Lalamove,Grab, J&T Express) same day delivery *Metro Manila Area only

• Rates may varies due to Oil Price Hike

• Rates will be adjust on provincial area based on the location of the customer via LBC or J&T Express

• Rates may varies due to Oil Price Hike

•Generally arrives 1-2 business days or same day *Metro Manila Area only

• Generally arrives in 2-4 business days *Provincial area via LBC/J&T Express

• For Fast and smooth delivery i personally recommend J&T Express

•Tracking: As soon as your order ships, we’ll send you a tracking link via text/chat/email so you can watch your kicks every step of the way.

Requirements:

• Customer name

• Customer contact number details

• Customer address of delivery

• Customer email

Payment Options

• Gcash

• Gotyme bank

Inventory & Out-of-Stock Policy

At Crazy Kicks, we strive to keep our inventory as accurate as possible. However, due to high demand and the limited nature of many of our sneaker releases, an item may occasionally become unavailable after an order is placed.

In the event that your ordered item is out of stock:

• Immediate Notification: We will notify you via email or WhatsApp within 24–48 hours of your purchase.

• Automatic Full Refund: If we cannot fulfill your order, a 100% full refund will be issued immediately to your original payment method.

• Alternative Options: If you prefer, our team can offer you an alternative size, a similar model, or store credit to use on a future drop. The choice is entirely yours.

• Processing Time: While we initiate refunds instantly, please allow 3–7 business days for the transaction to reflect in your account, depending on your bank's processing times.

Note: We never "backorder" limited-release sneakers. If we don't have it in hand, we won't keep your money.